Hospitality industry thehospitality industryconsists of broad category of fields within the service industry that includeslodging,restaurants,event planning,theme parks,transportation,cruise line, and additional fields within the tourism industry the hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to. Definitions of leisure, play, and recreation this is an excerpt from the park and recreation professional’s handbook by amy r hurd and denise m anderson defining leisure, play, and recreation provides us as leisure professionals with a strong foundation for the programs, services, and facilities that we provide. Customer service define, compare, explain, discus advantages & disadvantages, and analyse with diagrams table of contents, asnwers to be numbered as it is in the question task one is report essay task two is report essay notes: 1. Section a – customer service outline: the situations that require staff to have contact with customers and the ways in which the organization meets the needs of the customer part 1:- the aim of the first half of this piece of work is to give an outline of the importance of customer service within the leisure and tourism industry.
Customer service is the essence of the hospitality industry the importance of customer service in hospitality is stressed in professional courses as well as on-the-job training modules since aspiring hoteliers, restaurateurs and others in the industry need to be well aware of its significance and implication for. This page contains information related to our gcse leisure and tourism specification available in england and walesthis qualification encourages centres to develop cross-sector themes and approaches so that candidates can gain insight into related sectors, such as business, marketing, customer service, retail and hospitality and catering. 2 customer service essay p3 customer service carmichael p3 customer service in travel and tourism describe the customer service skills required to meet customer needs in travel and tourism contexts communication skills communication in travel and tourism takes place in many ways such as over the phone, face to face, in writing and by email. Customer experience management is very important aspect in travel and tourism industry because it measures the customer satisfaction at each level and helps them to increase their interest in the travel and tourism industry.
The shortened term for this profession, which encompasses myriad pursuits and passions such as sports, events, tourism, health and wellness, adventure recreation, environmental preservation and management, is generally parks, recreation, leisure, and tourism. You must always smile greeting the customer, listen to what they are saying and always make eye contact, stay interested, address your customer by names, always thank when appropriate communicating by telephone is an essential part of daily life for businesses especially in the tourism sector. Mass tourism essay sample according to colins leisure and tourism customer service involves all contact the customer as well as products and services the organisation offers more simply it is putting the customer first and seeing the problem from their point of view this can range from direct, face to face contact, to talking over a. Tourism refer to the trips that involve travelling of people outside the place of their residence or work for leisure, pleasure, vacation, business, personal, or other purposes tourism is an important source of income for many countries nowadays, it is considered an industry.
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's. Introduction to customer service customer service plays and important role in running any company, particularly in the travel and tourism industry if customers receive good customer service hey will be happy and as a result they will keep using the company/organisation therefore, the company receives more business and in return make a decent profit. Essay on leadership in the hospitality and tourism industry - the tourism and hospitality industry is broad and covers travel, accommodation, foodservice, conferences, and leisure and recreation. Importance of customer service in the hospitality industry 10 title of the study customer satisfaction in the tourism and hospitality industry: analysis on service quality and service failure 20 background of the study / introduction customer satisfaction plays a crucial role for success and survival in today’s competitive market customer satisfaction is considered a prerequisite for.
Motivations for leisure tourism the tourism industry has in the recent past reached a maturity stage that is characterized by a marketplace saturated with its services and products and engaged in a very strong competition. Tour guide essay sample what is customer service in leisure and according to colins leisure and tourism customer service involves all contact the customer as well as products and services the organisation offers more simply it is putting the customer first and seeing the problem from their point of view this can range from direct. It is important that those seeking careers as successful professionals develop a strong business foundation and customer service skills graduates of hospitality and tourism management programs are well rounded with a combination of business and life skills that are in high demand with employers.
Key words: tourism services, tourism products, factors of influence, consumer behaviour manner at the offer of a tourism product or service it has a lot of influence over the often leisure or business and they generally travel alone or with their family their. 3 1 introduction the tourism industry has started to recognize sport tourism, ie the experience of travel to engage in or view sport-related activities, as an important market.
1 compare and contrast the influence of economic, social and political characteristics that have developed tourism in developing countries tourism has traditionally acted as major source of income within many developing countries. Provide an example of a time you demonstrated the customer service qualities you mention or explain how you learned about customer service through a particular experience (make sure it is a positive experience that demonstrates your skills. Customer service - p2, m1 btec extended diploma level 3 travel and tourism - unit 4 - customer service p1, m2 - merit p2 progresses from p1 and learners must describe customer service provision, and how it is adapted to meet the individual needs of different types of customers, including internal customers, individuals and groups. Facilities to support leisure services facilities are needed to support leisure activities for example, in order to go skiing using a natural landscape a shop would need to be available for you to buy equipment.